Cambridge Crunch Fitness says 'technical error' resulted in members being charged fees while gym remains closed
Some members at a Cambridge Crunch Fitness claim money has been coming out of their accounts despite the gym being closed for months.
The company said the situation was the result of a technical error.
The doors at the Hespeler location on Holiday Inn Drive have been closed for months.
“Since March they started up taking out my monthly dues,” said member Karen Bartlett. “I feel angry. I feel almost robbed.”
Crunch Canada confirmed out of around 4,500 members at the Cambridge location, about 150 were charged.
Some said getting a hold of staff has been an additional challenge.
“To no avail. No response. To no answers as to why they’re doing this. No correction,” Bartlett said.
The company says the problem occurred after recently upgrading their billing software.
“A lot of people have been refunded. We are still working on refunding others,” said Sharon Johnny, the Director of Operations at close to a dozen Ontario Crunch Canada locations.
Crunch is asking members to be patient, but some said patience is running thin and they’re still questioning the company.
“I think it’s a definite cop-out. It’s not a technical issue,” said Bartlett. “You can’t be doing this to people especially in these times”.
“It was an error. We did not do it intentionally by any means and we’re working through it as fast as we can,” said Johnny.
The error showed up as monthly fees for some members and yearly maintenance fees for others, or in some cases, both.
“A monthly amount. My daughter's monthly amount. And then my yearly,” said Cambridge Crunch member Leisa Cairns.
Crunch is still investigating to find out if this happening at any of the other 18 Ontario locations.
Cambridge members will have the choice of getting a refund or rolling the monthly dues into future months when they reopen. Some members admit when they do reopen they might not rejoin.
“I don’t think I will rejoin. I just want the fact that it’s been kind of deceptive,” said Cairns.
Crunch Fitness said they lost many staff members during the lockdowns but are doing their best to reply to members as soon as possible.
CTVNews.ca Top Stories
Which Canadian cities have the highest and lowest grocery prices?
Where you live plays a big factor in what you pay at the grocery store. And while it's no secret the same item may have a different price depending on the store, city or province, we wanted to see just how big the differences are, and why.
BREAKING McGill University seeks emergency injunction to remove pro-Palestinian encampment from campus
McGill University has filed a request for an injunction to have the pro-Palestinian encampment removed from its campus.
Swarm of 20,000 bees gather around woman’s car west of Toronto
A swarm of roughly 20,000 bees gathered around a woman’s car in the parking lot of Burlington Centre.
U.S. says Israel's use of U.S. arms likely violated international law, but evidence is incomplete
The Biden administration said Friday that Israel's use of U.S.-provided weapons in Gaza likely violated international humanitarian law but wartime conditions prevented U.S. officials from determining that for certain in specific airstrikes.
'State or state-sponsored actor' believed to be behind B.C. government hacks
The head of British Columbia’s civil service has revealed that a “state or state-sponsored actor” is behind multiple cyber-security incidents against provincial government networks.
Mother assaulted by stranger while breastfeeding baby in her car: Vancouver police
A person was arrested in East Vancouver Thursday after allegedly entering a car while a mother was breastfeeding her four-month-old boy.
Rare severe solar storm Friday could bring spectacular aurora light show across Canada
A rare and severe solar storm is expected to bring spectacular displays of the northern lights, also known as aurora borealis, across much of Canada and parts of the United States on Friday night.
More than half the Canadians once detained in Syrian camps for suspected ISIS family members have returned home
A total of 29 Canadians have been freed from detention camps in northeast Syria and brought back to Canada since human rights advocates began lobbying for their release years ago.
Canada abstains from Palestinian UN membership vote but supports two-state solution
Canada was one of 25 countries that abstained from a United Nations vote on Palestinian membership that passed with overwhelming support on Friday.