Cambridge Crunch Fitness says 'technical error' resulted in members being charged fees while gym remains closed
Some members at a Cambridge Crunch Fitness claim money has been coming out of their accounts despite the gym being closed for months.
The company said the situation was the result of a technical error.
The doors at the Hespeler location on Holiday Inn Drive have been closed for months.
“Since March they started up taking out my monthly dues,” said member Karen Bartlett. “I feel angry. I feel almost robbed.”
Crunch Canada confirmed out of around 4,500 members at the Cambridge location, about 150 were charged.
Some said getting a hold of staff has been an additional challenge.
“To no avail. No response. To no answers as to why they’re doing this. No correction,” Bartlett said.
The company says the problem occurred after recently upgrading their billing software.
“A lot of people have been refunded. We are still working on refunding others,” said Sharon Johnny, the Director of Operations at close to a dozen Ontario Crunch Canada locations.
Crunch is asking members to be patient, but some said patience is running thin and they’re still questioning the company.
“I think it’s a definite cop-out. It’s not a technical issue,” said Bartlett. “You can’t be doing this to people especially in these times”.
“It was an error. We did not do it intentionally by any means and we’re working through it as fast as we can,” said Johnny.
The error showed up as monthly fees for some members and yearly maintenance fees for others, or in some cases, both.
“A monthly amount. My daughter's monthly amount. And then my yearly,” said Cambridge Crunch member Leisa Cairns.
Crunch is still investigating to find out if this happening at any of the other 18 Ontario locations.
Cambridge members will have the choice of getting a refund or rolling the monthly dues into future months when they reopen. Some members admit when they do reopen they might not rejoin.
“I don’t think I will rejoin. I just want the fact that it’s been kind of deceptive,” said Cairns.
Crunch Fitness said they lost many staff members during the lockdowns but are doing their best to reply to members as soon as possible.
CTVNews.ca Top Stories
Work stoppage possible as WestJet issues lockout notice to maintenance engineers' union
A lockout notice issued by WestJet to a union representing aircraft maintenance engineers could result in a work stoppage next week.
'I just can't believe that it took so long': Body found in wreckage 3 months after deadly fire
A man accused of arson in a January Old Strathcona apartment fire is expected to be charged with manslaughter after a body was discovered in the burned building late last month.
No proof man lied to brother about number of kittens born in litter, B.C. tribunal rules
A man was denied a $5,000 payout from his brother after a B.C. tribunal dismissed his claim disputing how many kittens were born in a litter.
Bodies recovered in Mexico likely 2 Australians, 1 American who went missing: officials
Three bodies recovered in an area of Baja California are likely to be those of the two Australians and an American who went missing last weekend during a camping and surfing trip, the state prosecutor’s office said Saturday.
BREAKING London Drugs begins 'gradual reopening' on 7th day after cyberattack
Almost a week after all London Drugs stores across Western Canada abruptly closed amid a cyberattack, they began a "gradual reopening" on Saturday.
Quebec police hand out hundreds of tickets to Hells Angels and other bikers before 'first run' meeting
Quebec provincial police handed out hundreds of fines to Hells Angels members and other supporting motorcycle clubs who met for their 'first run' in a small town near Sherbrooke, Que.
Auston Matthews skates ahead of Game 7, status unclear with season on the line
Auston Matthews was back on the ice with his teammates Saturday.
Russia puts Ukrainian President Zelenskyy on its wanted list
Russia has put Ukrainian President Volodymyr Zelenskyy on its wanted list, Russian state media reported Saturday, citing the interior ministry’s database.
Snakes almost on a plane: U.S. TSA discovers a bag with small snakes in passenger's pants
According to an X post by the Transportation Security Administration, officers at the Miami International Airport found the small bag of snakes hidden in a passenger's trousers on April 26 at a checkpoint.