Owner of Kitchener, Ont., restaurant speaks out about service dog incident
The owner of Milton’s Restaurant in Kitchener is speaking out about a video showing a man with a service dog being forcibly removed from the premises on Wednesday.
Dionisios Gianopoulos spoke with CTV Kitchener Friday, and says the video doesn’t tell the whole story.
“Of course we want everybody to come here, we’re a business,” he said. “We had nothing to do with the dog. We said the dog has to have a permit. You don’t show [it], dog not allowed.”
“We have so many customers that come in here with dogs, eye dogs, or anything,” said Gianopoulis. “They show their permit the first time they come in here, and the next time we don’t ask them again. But the first time everybody has to show [them].”
CTV News spoke with Justin Leckie, the man with the service dog in the video, on Thursday.
He said he was seated when two men approached him, demanding to see his service dog’s certification.
Leckie, who lives with Asperger’s, said the dog is a comfort to him.
“I don’t just show my papers to anybody,” he explained. “She helps me with general anxiety, panic attack, depression, that type of thing.”
Leckie said he was holding the dog’s papers when he was asked to leave the restaurant.
“I resisted because I said ‘No, I haven’t done anything wrong,’” he says. “They weren’t having any of it. They said if you don’t get up right now we’re dragging you out right now. And they did.”
CTV News reached out to the Waterloo Regional Police Service Friday; a spokesperson said their investigation is ongoing and they still want to talk to any witnesses.
Premier Doug Ford was also asked to weigh in on the video Friday.
“It’s a real unfortunate situation,” says Ford. “You know, if you have a service dog, it’s legal to bring a service dog into a restaurant. So it’s unfortunate, and that’s for any owner, be respectful of service dogs and the people that bring them into your restaurants.”
RULES FOR SERVICE DOGS
The incident has raised a number of questions about rules surrounding service dogs.
The dog in the video is named is Epinonine and she goes everywhere with Leckie.
“We just call her Epi for short,” he says.
The man who trained Epi spoke to CTV News Kitchener on Friday.
“It was extremely, extremely distressing watching the dog go through this, and Justin to go through that,” said Doug Chivas, the owner of Working Paws.
He certified Epi as a service dog in April of 2018 after she underwent between 400 and 700 hours of training alongside Leckie.
“Epi basically applies deep pressure if he get anxious, that type of thing.”
Chivas said in the video Epi looked confused, but remained calm.
“There wasn’t any aggression on Epi’s part. She’s trained not to be aggressive and that’s part my assessment.”
According to the Accessibility for Ontarians with Disabilities Act, any service animal must be allowed to stay with their owner while they receive services in taxis, grocery stores and restaurants.
“Service dogs allow for individuals on the spectrum to experience what we all experience with that support,” said Kelly Wilson, the development coordinator for Autism Ontario.
She wants those in the service industry to familiarize themselves with the Disability Act.
“I believe that it takes not just our organization but an entire sense of community to stand up and say what isn’t right.”
CTVNews.ca Top Stories
From essential goods to common stocking stuffers, Trudeau offering Canadians temporary tax relief
Canadians will soon receive a temporary tax break on several items, along with a one-time $250 rebate, Prime Minister Justin Trudeau announced Thursday.
She thought her children just had a cough or fever. A mother shares sons' experience with walking pneumonia
A mother shares with CTVNews.ca her family's health scare as medical experts say cases of the disease and other respiratory illnesses have surged, filling up emergency departments nationwide.
Trump chooses Pam Bondi for attorney general pick after Gaetz withdraws
U.S. president-elect Donald Trump on Thursday named Pam Bondi, the former attorney general of Florida, to be U.S. attorney general just hours after his other choice, Matt Gaetz, withdrew his name from consideration.
A one-of-a-kind Royal Canadian Mint coin sells for more than $1.5M
A rare one-of-a-kind pure gold coin from the Royal Canadian Mint has sold for more than $1.5 million. The 99.99 per cent pure gold coin, named 'The Dance Screen (The Scream Too),' weighs a whopping 10 kilograms and surpassed the previous record for a coin offered at an auction in Canada.
Putin says Russia attacked Ukraine with a new missile that he claims the West can't stop
Russian President Vladimir Putin announced Thursday that Moscow has tested a new intermediate-range missile in a strike on Ukraine, and he warned that it could use the weapon against countries that have allowed Kyiv to use their missiles to strike Russia.
Here's a list of items that will be GST/HST-free over the holidays
Canadians won't have to pay GST on a selection of items this holiday season, the prime minister vowed on Thursday.
Video shows octopus 'hanging on for dear life' during bomb cyclone off B.C. coast
Humans weren’t the only ones who struggled through the bomb cyclone that formed off the B.C. coast this week, bringing intense winds and choppy seas.
Taylor Swift's motorcade spotted along Toronto's Gardiner Expressway
Taylor Swift is officially back in Toronto for round two. The popstar princess's motorcade was seen driving along the Gardiner Expressway on Thursday afternoon, making its way to the downtown core ahead of night four of ‘The Eras Tour’ at the Rogers Centre.
Service Canada holding back 85K passports amid Canada Post mail strike
Approximately 85,000 new passports are being held back by Service Canada, which stopped mailing them out a week before the nationwide Canada Post strike.