After Marion Hanna read the official review of the helicopter crash that killed her daughter Tiffany, she said she could not believe the number of communication setbacks emergency responders had that day.

"I don't understand how an airport can have international recognition and not have to have some drills or safety measures in place at the airport." Hanna added.

Marion's daughter Tiffany was a pilot and flight instructor with Great Lakes Helicopter. She was flying with student Scott Puillandre when the Robinson 22 helicopter crashed into a storm water pond at the Region of Waterloo International Airport in Breslau.

The 29-year-old mother of two was pronounced dead at the scene. Puillandre survived and continues to recover from back injuries he sustained in the crash.

The official review into emergencies response times at Waterloo Regional International Airport was released Friday and notes a number of areas where the emergency response fell short, most notably:

- Police knew the exact location of the crash but it took 12 minutes for that information to reach firefighters or paramedics.

- The initial fire dispatch call went out to Wilmot Fire Station instead of Woolwich where the crash happened.

- A new million dollar airport fire truck had to drive through a slow moving gate to get to the scene and was damaged in the process.

Former Waterloo Regional Police chief Larry Gravill wrote the review and says the incident highlighted the need for centralized 911 dispatch. However, Gravill insists the first responders on the ground performed very well.

"I think that while there were some communications issues, it was important to note that the ambulance was not delayed by any of those particular issues." Gravill told CTV News.

Although Marion Hanna admits a different response time probably would not have saved her daughter, she says her frustration with the review's findings goes beyond her loss. With so many flights arriving and departing from the airport, she says she worries others will be forced to experience her pain.

"Why are they still allowed to have the airport open? If a restaurant or any other business didn't have their safety measures in place, they'd get shut down!" said Hanna.

The exact cause of the crash has yet to be determined.