Kitchener restaurant says it’s owed $11,000 from Uber Eats
A Kitchener restaurant says it will no longer be offering delivery through Uber Eats because the company owes them $11,000 in payments dating back to Jan. 10.
“Our portion was not deposited, so we contacted them [asking] what’s going on,” Ali Elina, the owner and operator of 1001 Nights Shawarma, told CTV News.
Elina said when an online order is made the entire payment goes straight to Uber Eats and it’s up to the delivery company to pay the restaurant its portion of the profits.
But when he contacted Uber Eats, Elina was told the money was sent to a separate account that didn’t belong to his restaurant.
“This is not our account. It might be hacked or something,” he said. “They did not take any action.”
In a statement to CTV News, a spokesperson with Uber Eats Canada said: “We are working with the merchant to investigate and rectify the situation.”
1001 Nights Shawarma said it was contact by Uber Eats on Thursday and the issue is being worked on.
Elina added that Uber Eats assured him all upcoming payments will be transferred to his original bank account, but they didn’t confirm if he’ll be reimbursed for the $11,000 in missed payments.
“This is a big impact on our business,” he said. “Especially when we pay wages for the workers, we have to pay rent, we have the cost of the food. We are just hardly surviving.”
The owner and operator of another Kitchener restaurant says he refuses to use third party delivery services like Uber Eats due to the high fees. Even if it did cost less, he would prefer to keep his money in house to avoid a similar situation.
“I’m happy to keep my sales directly through my business and not have to rely on third parties to remit funds after the fact,” said Angus Sheach at DeliWorks.
Elina, meanwhile, said no matter what happens, he doesn’t plan on offer Uber Eats delivery at 1001 Night Shawarma again.
The owner is asking customers to choose other delivery apps like SkipTheDishes or DoorDash.
CTVNews.ca Top Stories
Here are the ways the budget impacts you: From grocery bills to small business credit card fees
The federal government unveiled its spring budget Tuesday, with a clean economy as the centrepiece, and detailing targeted measures to help Canadians deal with still-high inflation.
These Canadian housing markets have home prices below the national average
Home prices have fallen below the national average in 14-out-of-20 regional housing markets, according to a report by Zoocasa. Saint John, N.B., took the top place for the most affordable region, with an average home price of $268,400.
Meet the Ontario stats prof who claims he can’t stop beating Roll Up To Win
A statistics professor at the University of Waterloo discusses how he continues to beat the Roll Up To Win contest at Tim Hortons.
Nashville shooting highlights security at private schools
Around the U.S., private schools generally do not face as many requirements as public schools for developing security plans. The Nashville shooting that killed three children and three school employees is highlighting that issue.
Contracting COVID-19 while pregnant could lead to a higher risk of obesity for the child: study
A small study is presenting evidence suggesting a strange possible outcome of a COVID-19 infection during pregnancy: higher risk of obesity for the child.
With plans for a new grocery rebate, how would you spend this money? Let us know
Along with improving access to health care and investing in a clean economy, the 2023 federal budget also includes plans for a one-time 'grocery rebate.' If you're hoping to apply for this rebate, CTVNews.ca wants to hear from you.
Walmart and Costco in Canada not making food inflation worse, experts say
Experts say the Canadian presence of American retail giants such as Walmart and Costco isn't likely to blame for rising grocery prices. That's despite Canadian grocery chain executives having pushed for MPs to question those retailers as part of their study on food inflation.
WATCH
WATCH | U.S. and South Korea send thousands of troops and 23-ton vehicles to practice beach assault
U.S. Marine forces have been flexing their muscles during assault drills with South Korea in a massive display of joint fire power.
Hamilton family raising awareness about Strep A after sudden death of toddler
A Hamilton, Ont., family is hoping to raise awareness about Strep A after the tragic death of their two-year-old.
London
-
OPP report minor injuries after crash near Aylmer
OPP in Elgin County are on the scene of a crash north of Aylmer. According to police, injuries are minor.
-
Winter weather advisory for Huron-Perth, Grey-Bruce
There’s a winter weather travel advisory in effect for Huron and Perth counties. According to Environment Canada, the advisory is in effect for Wednesday afternoon.
-
South London's new Costco is now open
Big box shopping in London just got a whole lot bigger. Costco has opened its new London South location on Dingman Drive, replacing its 30 year old consumer warehouse just a stone’s throw away on Wellington Road south.
Windsor
-
Crews battle working fire at former Mission Thrift Store location
Windsor firefighters are battling a blaze at a commercial building on Giles Boulevard.
-
Erie Shores HealthCare online clock displays ER wait times
Erie Shores HealthCare is announcing the launch of a second Emergency Department Wait Time Clock.
-
$350,000 in damage reported after fire at Lakeshore manufacturing plant
Damage is estimated at $350,000 after a fire at a manufacturing plant in Lakeshore.
Barrie
-
More snow on the way for Simcoe Muskoka and surrounding areas
A weather travel advisory is in effect for late Wednesday afternoon.
-
Brechin man faces impaired driving charges after rolling car into ditch
A driver was charged with impaired driving after rolling his car in Ramara Tuesday.
-
Fire crews battle massive house fire in Blue Mountains
Fire crews in Blue Mountains spend several hours battling a large house fire on Tuesday night.
Northern Ontario
-
Highway 11 closed from Hwy. 101 to Smooth Rock Falls
Due to deteriorating weather conditions and a collision, Highway 11 is closed in both directions between the Highway 101 junction and Smooth Rock Falls on Wednesday.
-
Here are the ways the budget impacts you: From grocery bills to small business credit card fees
The federal government unveiled its spring budget Tuesday, with a clean economy as the centrepiece, and detailing targeted measures to help Canadians deal with still-high inflation.
-
Driver caught travelling 200km/hr on major Ontario highway
A 20-year-old has been charged with careless driving after travelling double the speed limit on a major Ontario highway.
Ottawa
-
LRT
LRT | Stage 2 of Ottawa LRT faces further delay
The long-awaited southern extension to Ottawa's light rail network is facing a further delay, a city committee heard Wednesday.
-
Here are the ways the budget impacts you: From grocery bills to small business credit card fees
The federal government unveiled its spring budget Tuesday, with a clean economy as the centrepiece, and detailing targeted measures to help Canadians deal with still-high inflation.
-
Tensions flare outside Ottawa school board meeting amid gender and washrooms discussion
Tensions flared Tuesday night outside an Ottawa school board meeting as trustees heard delegations about gender and washrooms in schools.
Toronto
-
Police officer accused of failing to properly investigate woman's 'repeated pleas' for help before her murder
A Toronto police officer is facing disciplinary charges after he allegedly failed to 'conduct a sufficient investigation' into a woman's 'repeated pleas' for help with an ex-boyfriend that she had come to fear, just days prior to her murder.
-
'You're going to see cuts': McKelvie criticizes lack of support for Toronto in federal budget
Toronto Deputy Mayor Jennifer McKelvie is warning that significant cuts to services and state-of-good repair work could be necessary as soon as next year.
-
First Nations leaders demand meeting with Ontario premier over mining, removed from chamber
Two First Nation leaders have been removed from Ontario's legislative chamber for shouting at Premier Doug Ford to meet with them over mining concerns.
Montreal
-
LIVE @ 1 P.M.
LIVE @ 1 P.M. | Bill 15: Quebec tables legislation to overhaul health system
The Legault government plans to reform Quebec's network through the creation of an agency called Santé Québec. Health Minister Christian Dubé introduced Bill 15, An Act to make the health and social services system more effective, on Wednesday.
-
The right to 'live a bit longer': Montreal student losing access to ALS meds calls for change
A 22-year-old McGill student who suffers from a terminal disease could soon lose access to the medication she needs because she's graduating from university.
-
Montreal synagogue spray painted with swastikas
A synagogue in The Plateau has been defaced with antisemitic graffiti. Swastikas were spray painted on Bagg Street Shul sometime over the weekend, said synagogue president Michael Kaplan on Tuesday.
Atlantic
-
N.S. mass shooting inquiry report must deliver 'clear commentary': family lawyer
A lawyer who represents Nova Scotia mass shooting victims' families said in an interview they are hoping "for clear commentary on what things went wrong and what things ought to have been done better or differently."
-
N.B. residents suffering from mystery brain disease call for fresh investigations
New Brunswickers suffering from a mystery neurological disorder are calling for an investigation into potential environmental causes of the health problems they've been living with for more than two years.
-
Listing on pause for landmark Nova Scotia church as officials sift through offers
The sale listing for a deconsecrated Roman Catholic church that has been a landmark in the Acadian community in southwestern Nova Scotia has been put on pause.
Winnipeg
-
Death in Main Street hotel room now a homicide; victim identified
Winnipeg police are now treating the suspicious death of a 33-year-old man in a Main Street hotel as a homicide.
-
Winnipeg has not recorded a positive temperature since Valentine's Day. Here is how long the cold could last
Manitobans waiting for the temperature to warm up this spring will have to wait a little longer.
-
School hour changes approved for one school division in Winnipeg
The board of trustees for one Winnipeg school division has officially approved changes to start and end times at some of its schools.
Calgary
-
Calgary high school student dies on class trip to Japan
A Calgary high school student has died while on an school trip overseas.
-
Garage in southeast Calgary community gutted by fire
A detached garage in the community of Ogden was gutted by a fast-moving fire on Wednesday.
-
Violence at Lions Park LRT station sends two women to hospital
Two women were taken to hospital on Tuesday evening after a violent incident at a northwest CTrain station.
Edmonton
-
Shooting at Red Deer home temporarily prompts hold-and-secure at nearby schools
A shooting in Red Deer resulted in several public schools being put into hold-and-secure mode Wednesday morning.
-
Edmonton man comes home to find snake native to U.S. in apartment
An Edmonton man says he hasn't slept well since finding a metre-long snake that's native to the eastern and southern American states behind his couch.
-
'Long road ahead of him': Employee shot at Edmonton Pizza Hut enters physiotherapy
The Pizza Hut employee who was shot at his workplace earlier this month is on the long road to recovery, his sister has confirmed Tuesday to CTV News Edmonton.
Vancouver
-
Lululemon shares up more than 10% after reporting Q4 revenue up 30% from year ago
Shares of Lululemon Athletica Inc. climbed more than 10 per cent in early trading after the company reported its net revenue for its fourth quarter rose 30 per cent compared with a year ago.
-
Metro Vancouver transit users expected to be hit with fare increase
TransLink is expected to approve a fare hike, despite receiving a nearly half-billion dollar bailout from the province just weeks ago.
-
Vancouver's 25-cent single-use cup fee will be eliminated May 1
Businesses in Vancouver will no longer be required to charge a fee for single-use cups as of May 1, a move that reverses a decision by the previous city council.