Kitchener restaurant says it’s owed $11,000 from Uber Eats
Kitchener restaurant says it’s owed $11,000 from Uber Eats
A Kitchener restaurant says it will no longer be offering delivery through Uber Eats because the company owes them $11,000 in payments dating back to Jan. 10.
“Our portion was not deposited, so we contacted them [asking] what’s going on,” Ali Elina, the owner and operator of 1001 Nights Shawarma, told CTV News.
Elina said when an online order is made the entire payment goes straight to Uber Eats and it’s up to the delivery company to pay the restaurant its portion of the profits.
But when he contacted Uber Eats, Elina was told the money was sent to a separate account that didn’t belong to his restaurant.
“This is not our account. It might be hacked or something,” he said. “They did not take any action.”
In a statement to CTV News, a spokesperson with Uber Eats Canada said: “We are working with the merchant to investigate and rectify the situation.”
1001 Nights Shawarma said it was contact by Uber Eats on Thursday and the issue is being worked on.
Elina added that Uber Eats assured him all upcoming payments will be transferred to his original bank account, but they didn’t confirm if he’ll be reimbursed for the $11,000 in missed payments.
“This is a big impact on our business,” he said. “Especially when we pay wages for the workers, we have to pay rent, we have the cost of the food. We are just hardly surviving.”
The owner and operator of another Kitchener restaurant says he refuses to use third party delivery services like Uber Eats due to the high fees. Even if it did cost less, he would prefer to keep his money in house to avoid a similar situation.
“I’m happy to keep my sales directly through my business and not have to rely on third parties to remit funds after the fact,” said Angus Sheach at DeliWorks.
Elina, meanwhile, said no matter what happens, he doesn’t plan on offer Uber Eats delivery at 1001 Night Shawarma again.
The owner is asking customers to choose other delivery apps like SkipTheDishes or DoorDash.
U.S. President Joe Biden arrived Thursday evening in Ottawa for a whirlwind 27-hour visit expected to focus on both the friendly and thorny aspects of the Canada-U.S. relationship, including protectionism and migration on both sides of the border.
Canada and the United States are negotiating a deal that could see asylum seekers turned back at irregular border crossings across the border, including Roxham Road in Quebec.
As the federal government looks to renegotiate the Safe Third Country Agreement with the U.S., an eastern Ontario mayor says his city needs more help from Ottawa to deal with the influx of asylum seekers arriving through irregular crossings like Roxham Road.
Amid renewed questions over the pervasiveness of alleged interference by China in Canadian elections and affairs broadly, opposition MPs voted Thursday afternoon to affirm a parliamentary committee's call for the federal government to strike a public inquiry.
A majority of Canadians have seen a mistake on their grocery receipts in the last year, according to a new survey conducted by Agri-Food Analytics Lab at Dalhousie University.
An asteroid discovered just last week will pass closer to the Earth than the orbit of the moon this weekend, an occurrence so rare it happens only once in a decade, according to NASA.
The number of Canadians receiving employment insurance benefits are at record lows and down 44 per cent from last year, new figures from Statistics Canada show.
Two Kanien'keha:ka (Mohawk) sisters from Montreal are on a mission that is close to their hearts: to save their ancestors' first language by developing video games young and old can play.
The new provincial budget features items specific to southwestern Ontario, including a new English public elementary school in London, Ont. that will serve 556 students and include 88 licensed childcare spaces.
A young Strathroy, Ont. man believes there's a promising way forward in the effort to fight his disease. But, he's being told, right now, that path isn't open to him. Friends and family are stepping up to try and make a case for Kyle McPhee to receive immunotherapy treatments.
After a year-and-a-half without, the Windsor-Essex County Health Unit (WECHU) says it’s narrowing in on hiring a permanent chief medical officer of health.
When the permit to construct a replacement span for the Ambassador Bridge expired in the summer of 2022, many thought that would bring an end to a 20-year saga of boarded up homes in the city’s west end.
The quick thinking and immediate actions of two people are credited with possibly saving the life of a Midland councillor after he collapsed at a meeting Wednesday evening.
Investigators with York Regional Police issued Canada-wide warrants for two men who they say are involved in the Richmond Hill attack on Ontario woman Elnaz Hajtamiri weeks before she was allegedly abducted.
The co-owners of a new liquidation store in North Bay, Samuel Quesnel and Chloé Boivenue, say they want to bring a treasure hunt shopping experience to the city.
U.S. President Joe Biden arrived Thursday evening in Ottawa for a whirlwind 27-hour visit expected to focus on both the friendly and thorny aspects of the Canada-U.S. relationship, including protectionism and migration on both sides of the border.
Emergency crews responded to a call for a stabbing on Hartsmere Drive, off Stittsville Main Street, at approximately 7:45 p.m. Thursday. Two police cruisers guarded the parking lot of the Trustee M. Curry Park late Thursday evening.
The Conseil des écoles catholiques du Centre-Est has announced plans for a four-day school week pilot-project this fall, becoming the first school board in Ontario to offer families a shortened school week schedule.
An Ontario man said he was shocked when his truck was stolen not once but twice, and the second time it was taken he was surprised to discover he was no longer covered for theft.
For the first time, the owner of a building in Old Montreal has responded to questions about the fire — through his lawyer — addressing allegations that the building was unsafe.
The political class at the National Assembly has condemned the 'violent' and 'hateful' remarks that columnist Gilles Proulx allegedly made about Quebec solidaire MNAs during Richard Martineau's show on Qub radio in recent weeks.
The Tim Houston PC government remains firm in their promise they'll fix the health-care system by spending more taxpayer money on health than any previous government before.
Potato farmers on Prince Edward Island are taking the federal government to court due to the decision to restrict the movement of P.E.I. seed potatoes.
Manitoba First Nation police have arrested a man connected with a shooting on March 19 on Long Plain First Nation that resulted in the community going on lockdown.
Manitoba’s labour force is growing at a rate to supply enough workers for available positions into 2026, according to the province’s labour market outlook.
The Alberta Energy Regulator has cited an energy company for causing a series of earthquakes, including the largest recorded tremblor in the province's history.
The Alberta Energy Regulator has cited an energy company for causing a series of earthquakes, including the largest recorded tremblor in the province's history.
Following a court appearance Thursday, a B.C. woman facing more than 20 charges – including manslaughter – in connection with alleged druggings of men who used escort services was remanded into custody.
The man killed in West Vancouver earlier this week was a retired urologist who was involved in several legal disputes over valuable real estate, CTV News has learned.
