Kitchener restaurant says it’s owed $11,000 from Uber Eats
A Kitchener restaurant says it will no longer be offering delivery through Uber Eats because the company owes them $11,000 in payments dating back to Jan. 10.
“Our portion was not deposited, so we contacted them [asking] what’s going on,” Ali Elina, the owner and operator of 1001 Nights Shawarma, told CTV News.
Elina said when an online order is made the entire payment goes straight to Uber Eats and it’s up to the delivery company to pay the restaurant its portion of the profits.
But when he contacted Uber Eats, Elina was told the money was sent to a separate account that didn’t belong to his restaurant.
“This is not our account. It might be hacked or something,” he said. “They did not take any action.”
In a statement to CTV News, a spokesperson with Uber Eats Canada said: “We are working with the merchant to investigate and rectify the situation.”
1001 Nights Shawarma said it was contact by Uber Eats on Thursday and the issue is being worked on.
Elina added that Uber Eats assured him all upcoming payments will be transferred to his original bank account, but they didn’t confirm if he’ll be reimbursed for the $11,000 in missed payments.
“This is a big impact on our business,” he said. “Especially when we pay wages for the workers, we have to pay rent, we have the cost of the food. We are just hardly surviving.”
The owner and operator of another Kitchener restaurant says he refuses to use third party delivery services like Uber Eats due to the high fees. Even if it did cost less, he would prefer to keep his money in house to avoid a similar situation.
“I’m happy to keep my sales directly through my business and not have to rely on third parties to remit funds after the fact,” said Angus Sheach at DeliWorks.
Elina, meanwhile, said no matter what happens, he doesn’t plan on offer Uber Eats delivery at 1001 Night Shawarma again.
The owner is asking customers to choose other delivery apps like SkipTheDishes or DoorDash.
CTVNews.ca Top Stories
Han Dong resigns from Liberal caucus amid foreign interference allegations
Han Dong has announced he will be sitting as an independent MP after being the subject of foreign interference allegations.
Former prime minister Stephen Harper says Canada needs a 'Conservative renaissance'
Canada needs a 'Conservative renaissance,' former prime minister Stephen Harper said Wednesday, but he cautioned that Pierre Poilievre should wait until an election before telling Canadians how he might run the country.
Biden is coming to Canada: Here's what we know about his visit
U.S. President Joe Biden is coming to Canada Thursday evening, kicking off his short but long-awaited overnight official visit to Canada. Here's what CTV News has confirmed about what will be on the agenda, and what key players are saying about the upcoming visit.
Canada's relationship with the U.S. needed rebuilding post-Trump says Ambassador Hillman
Canada's Ambassador to the U.S. Kirsten Hillman says the country’s relationship with its American counterparts required rebuilding after the Trump administration.
WeightWatchers appears set to close dozens of Canadian locations Sunday
WW International appears set to close dozens of its roughly 118 WeightWatchers locations across Canada on March 26 in what may be part of a restructuring strategy.
Police find 2 more bodies at site of Old Montreal fire; first victim identified
The death toll from last week's massive fire in Old Montreal has risen to four, Montreal police confirmed. Julien Levesque, a police spokesperson, said Wednesday evening that two more bodies were retrieved from the historic building that went up in flames last Thursday.
Top 4 quirky consumer complaints received in 2022: BBB
The Better Business Bureau (BBB) says it receives tens of thousands of complaints from consumers across Canada each year, but once in a while a "quirky" one will take them by surprise.
What are the predictions for Canada's real estate market this spring?
The Canadian real estate market has been sluggish since last year, when prospective buyers started putting off plans to purchase homes as the Bank of Canada aggressively hiked interest rates eight consecutive times. But realtors see many edging toward a purchase once more.
More than half of Canadians OK with telling lies to spare others’ feelings: Poll
According to a new poll conducted by Research Co., more than half of Canadians surveyed said it is permissible to lie to spare someone’s feelings.
London
-
'They can do anything': Richmond Row business owner says she’s not surprised after random act of violence near her restaurant
It is what many people consider a safe space, secure in the confines of their own vehicle, but a stabbing on Richmond Row may have changed that for many. It happened around 2:30 p.m. Tuesday afternoon as a driver in a southbound car was waiting for a train to cross Richmond Street, just south of Piccadilly Street.
-
Building height bogs down proposed development in Hyde Park: it’s too short
Despite the building boom in Hyde Park, one high profile development remains a bust with city staff. The planning department is once again recommending refusal of a rezoning application by York Developments.
-
Hundreds of students suspended across the region for not providing proof of immunization
Hundreds of students across London, Ont. and Middlesex have been suspended from school for not being up to date on their vaccinations. Notices have been delivered to 675 students and their guardians.
Windsor
-
Car strikes home in LaSalle, driver in serious condition
A LaSalle man is in serious condition and facing an impaired driving charge after a car collided with an attached garage of a home, according to police.
-
Missing 32-year-old Windsor woman sought by police
Windsor police are asking for help finding a missing 32-year-old woman.
-
Train talk coming back to city hall as Walkerville residents continue horn complaints
When Windsor, Ont.’s Environment, Transportation, and Public Safety Standing Committee meets next Wednesday, they’ll revisit the conversation around train horns keeping Walkerville residents up at night.
Barrie
-
New developments on the agenda at Barrie city hall
With the budget now passed, city councillors are focusing in the coming months on bringing new developments to the city.
-
Barrie residents urged to secure vehicles with truck thieves back in action
Police in Barrie say Ram pickup truck thieves are active in the community again after two were reported stolen overnight on Wednesday.
-
No injuries after trailer fire in Essa Township
No injuries were reported after a trailer fire in Essa Township Wednesday evening.
Northern Ontario
-
Family sues OPP, others, for more than $2M after woman dies in Sudbury, Ont., jail
The family of a woman who died by suicide in November 2020 while incarcerated at the Sudbury Jail is suing police and other officials for more than $2 million.
-
An abundance of job options at Northern College career fair
Northern College said it hopes the Ontario government will consider funding its trade programs -- this after being left out of a $224 million funding announcement for skilled trade centres.
-
Northern Ont. police find driver unconscious at the wheel, motor running
Ontario Provincial Police responding to a different call March 17 discovered a driver slumped over the wheel in a running parked car on Main Street in the Town of Thessalon.
Ottawa
-
Sutcliffe not ruling out public funding for new Senators arena
As the sale of the Ottawa Senators heats up, the city's mayor isn't ruling out public funding for a new downtown arena for the team.
-
Pedestrian struck and killed by a vehicle in Chelsea, Que.
Emergency crews responded to the collision involving a pedestrian on Highway 105 near the Chem. Ditchfield intersection in Chelsea at approximately 5:15 p.m. Wednesday.
-
FREEZING RAIN WARNING
FREEZING RAIN WARNING | Several hours of freezing rain expected Thursday morning in Ottawa
Environment Canada has issued a freezing rain warning for Ottawa, calling for up to 2 to 4 millimetres of ice build up on untreated surfaces. The freezing rain is expected to last several hours before ending Thursday morning.
Toronto
-
Ontario 4-year-old diagnosed with brain tumour after doctors believed it was a virus
An Ontario mother and father say their four-year-old was recently diagnosed with a brain tumour after doctors believed his symptoms were a flu-like virus for months.
-
'I feared for my life': Toronto man shot by police wants bodycam footage of incident released
A Toronto man who was shot multiple times by a police officer while he was walking his dog last month says more could have been done to de-escalate the situation that almost left him dead.
-
Toronto woman receives free gift, but signs contract for $7,000 vacuum cleaner
A Toronto woman said she received a free air purifier as an online promotion, but also signed up for a $7,000 vacuum cleaner in the process.
Montreal
-
Police find 2 more bodies at site of Old Montreal fire; first victim identified
The death toll from last week's massive fire in Old Montreal has risen to four, Montreal police confirmed. Julien Levesque, a police spokesperson, said Wednesday evening that two more bodies were retrieved from the historic building that went up in flames last Thursday.
-
School board welcomes Quebec probe into sexual abuse
At least one school board is welcoming news of an investigation into allegations of sexual violence at schools.
-
Plante says Quebec budget ignores Montreal's housing needs
The mayor of Montreal says she only had two requests of the Quebec government and one of them was ignored. Despite new buildings going up in Montreal, Mayor Valerie Plante says it's harder than ever for some people to find a place to live.
Atlantic
-
Transportation Safety Board report on sinking cites lax federal rules on stability
A Transportation Safety Board of Canada report has linked the fatal sinking of a Nova Scotia scallop dragger in 2020 to years of federal inaction on the imposition of stricter stability standards for fishing vessels.
-
Nova Scotia Teachers' Union calls for government action on school violence
Students at a Halifax-area school where two staff members were stabbed Monday returned to class Wednesday afternoon.
-
Weather statements issued in the Maritimes ahead of snow Thursday
Environment Canada has issued special weather statements in the Maritimes ahead of a spring mix of snow and rain arriving Thursday.
Winnipeg
-
More nurses resign from sexual assault program at HSC
A day after four nurses resigned from a department at the Health Sciences Centre, more have followed suit.
-
Major risk of flooding on Red River this spring, predicts Manitoba government
There is a major risk of flooding on the Red River this spring, according to Manitoba’s Hydrologic Forecast Centre
-
Police release picture of suspect in assault case
Winnipeg police are looking for the public's help in trying to identify a suspect in an assault case.
Calgary
-
Battle between UCP, NDP too close to call as provincial election inches closer: ThinkHQ
A new political poll surveying Albertans ahead of May's provincial election shows a deep divide within the province, with the governing United Conservative Party and Alberta's New Democrats fighting neck and neck for support.
-
Ashley Ryan, wife of fallen EPS officer, drops puck at charity game for mental health
Wearing her husband's police jacket, Ashley Ryan walked to centre ice at a charity hockey game in Spruce Grove, Alta., Wednesday night. She, a paramedic, then dropped the puck on the matchup that Brett was planning to referee.
-
Only 27 per cent of Alberta knee replacement surgeries were done on time in 2022: CIHI
If you were an Albertan waiting for a knee replacement in 2022 and you're still waiting, you're not alone.
Edmonton
-
Ashley Ryan, wife of fallen EPS officer, drops puck at charity game for mental health
Wearing her husband's police jacket, Ashley Ryan walked to centre ice at a charity hockey game in Spruce Grove, Alta., Wednesday night. She, a paramedic, then dropped the puck on the matchup that Brett was planning to referee.
-
'We are a natural gas province': Smith says Alberta needs power plants, not wind and solar
Alberta's premier assured a ballroom of rural leaders Wednesday that she does not want to see the province move away from electricity generated from fossil fuels, while complaining about solar panels covering farm land.
-
EPS announces death of constable
The Edmonton Police Service announced the death of an officer on Tuesday.
Vancouver
-
Sellers targeted B.C. minors via Snapchat to sell nicotine and THC vaping products, police say
Police on Vancouver Island have busted a vaping operation where nicotine- and THC-filled e-cigarettes were sold to youth at middle and high schools.
-
Poisoning suspected in deaths of 2 dogs in B.C. community, RCMP say
Dog owners in Trail, B.C., are being urged to keep their pets inside as Mounties investigate the deaths of two family dogs believed to have been poisoned with strychnine.
-
Vanier Park tent encampment residents refuse to leave
Residents of a tent encampment on Vancouver’s west side are defying orders to leave, despite being given 24 hours' notice to vacate the area.