Cambridge Crunch Fitness says 'technical error' resulted in members being charged fees while gym remains closed
Some members at a Cambridge Crunch Fitness claim money has been coming out of their accounts despite the gym being closed for months.
The company said the situation was the result of a technical error.
The doors at the Hespeler location on Holiday Inn Drive have been closed for months.
“Since March they started up taking out my monthly dues,” said member Karen Bartlett. “I feel angry. I feel almost robbed.”
Crunch Canada confirmed out of around 4,500 members at the Cambridge location, about 150 were charged.
Some said getting a hold of staff has been an additional challenge.
“To no avail. No response. To no answers as to why they’re doing this. No correction,” Bartlett said.
The company says the problem occurred after recently upgrading their billing software.
“A lot of people have been refunded. We are still working on refunding others,” said Sharon Johnny, the Director of Operations at close to a dozen Ontario Crunch Canada locations.
Crunch is asking members to be patient, but some said patience is running thin and they’re still questioning the company.
“I think it’s a definite cop-out. It’s not a technical issue,” said Bartlett. “You can’t be doing this to people especially in these times”.
“It was an error. We did not do it intentionally by any means and we’re working through it as fast as we can,” said Johnny.
The error showed up as monthly fees for some members and yearly maintenance fees for others, or in some cases, both.
“A monthly amount. My daughter's monthly amount. And then my yearly,” said Cambridge Crunch member Leisa Cairns.
Crunch is still investigating to find out if this happening at any of the other 18 Ontario locations.
Cambridge members will have the choice of getting a refund or rolling the monthly dues into future months when they reopen. Some members admit when they do reopen they might not rejoin.
“I don’t think I will rejoin. I just want the fact that it’s been kind of deceptive,” said Cairns.
Crunch Fitness said they lost many staff members during the lockdowns but are doing their best to reply to members as soon as possible.
CTVNews.ca Top Stories
Multiple bridges in Calgary shut down for police incident
Calgary police have shut down a number of bridges into and out of the downtown core as officers deal with a distraught individual.
Sunshine list: These were the Ontario public sector's highest earners in 2023
Ontario released its annual sunshine list Thursday afternoon, noting that the largest year-over-year increases were in hospitals, municipalities, and post-secondary sectors.
Why some Christians are angry about Trump's 'God Bless the USA' Bible
Former U.S. President Donald Trump is officially selling a copy of the Bible themed to Lee Greenwood’s famous song, 'God Bless the USA.' But the concept of a Bible covered in the American flag has raised concern among religious circles.
Humboldt Broncos bus crash survivor qualifies Canada for Paralympics in rowing event
Former Humboldt Broncos goaltender and bus crash survivor Jacob Wassermann has qualified Canada for a rowing event for the 2024 Paralympic games in Paris.
Baby boom amongst nurses leads to maternity ward closure in Listowel, Ont.
The emergency room at Listowel’s hospital is open today, but come summer, their obstetrics unit will be temporarily closing its delivery rooms.
George Washington family secrets revealed by DNA from unmarked 19th century graves
Genetic analysis has shed light on a long-standing mystery surrounding the fates of U.S. President George Washington's younger brother Samuel and his kin.
Krispy Kreme doughnuts coming to McDonald's in U.S., but not Canada
Canadians will be missing out on a sweet new partnership between McDonald's and Krispy Kreme, which will see doughnuts available at McDonald's locations across the U.S. by the end of 2026.
'We won't forget': How some Muslims view Poilievre's stance on Israel-Hamas war
A spokesman for a regional Muslim advocacy group says Conservative Leader Pierre Poilievre's stance on the Israel-Hamas war could complicate his party's relationship with Muslim Canadians.
Quebec judge orders bus driver to stand trial for 2023 daycare crash deaths
A judge has ordered a Quebec man to stand trial on charges of first-degree murder in the deaths of two children killed when a bus rammed into a Montreal-area daycare last year.