The city of Cambridge is offering a new deal for residents with water bills that are significantly higher than normal.

Starting this September, Cambridge residents with water bills over $250.00 will be able to appeal if they feel the bill is inaccurate.

Residents will only be able to appeal twice every few years.  

Coun. Frank Monteiro says this has been a long time coming since he has received hundreds of complaints over the years. He adds if people are still not happy after dealing with city water department officials, they can appeal to the committee.

“If they’re not satisfied with the resolution from staff, they can come to an appeal process which is made up of three councillors and two staff members,” says Monteiro.